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Frequently asked questions

Everything you need to know about CallHush and how Lexi answers your calls.

What is CallHush?

CallHush is an AI phone answering service for small businesses. When you can't answer the phone, our AI assistant Lexi picks up, has a natural conversation with the caller, collects their name, phone number, reason for calling, and urgency level, then emails you a structured summary instantly.

How does it work?

Sign up and describe your business in 2-3 sentences. You get a dedicated phone number in your area code. Forward your calls to that number. When someone calls, Lexi answers with your business name, collects details, and emails you a summary. The whole setup takes under 2 minutes.

How much does CallHush cost?

$49 per month for 100 calls, each up to 3 minutes. Need more capacity? Add call packs starting at $9.99 for 25 extra calls. Cancel anytime - no contracts.

What does Lexi actually do on the call?

Lexi greets callers with your business name, has a natural conversation (not robotic menu options), collects their name, phone number, and reason for calling, assesses urgency (low, medium, or high), and ends the call professionally. You get a clean email summary within seconds.

What doesn't Lexi do?

By default, Lexi doesn't quote prices, book appointments, or answer technical questions about your business. This is intentional - Lexi captures information accurately without making mistakes. You can add pricing, FAQs, and business hours over time through your settings.

How do I set up call forwarding?

On iPhone: Settings > Phone > Call Forwarding > toggle on > enter your CallHush number. On Android: Phone app > Settings > Calls > Call forwarding > Forward when unanswered > enter your CallHush number. Most people set it to forward when busy or unanswered so they can still answer when available.

What if I get more than 100 calls per month?

Add call packs anytime: $9.99 for 25 extra calls, $19.99 for 50 extra calls, or $34.99 for 100 extra calls. Extra calls carry over as long as your subscription is active. Most small businesses with under 50 calls/week find the base plan more than enough.

Is there a contract or commitment?

No contract. Cancel anytime. $49/month, billed monthly. No annual commitment, no cancellation fees.

What industries does CallHush work for?

Any small business that misses calls: plumbers, electricians, HVAC contractors, roofers, hair salons, nail salons, law firms, dental offices, auto repair shops, real estate agents, and general contractors. If missed calls cost you customers, CallHush works for you.

How fast do I get the email summary?

Within seconds of the call ending. The email includes the caller's name, phone number, reason for calling, urgency level, and call duration. It's structured and scannable - not a raw transcript.

Can I customize what Lexi says?

Yes. When you sign up, you describe your business and Lexi adapts to that. Over time you can add business hours, a list of services you offer, pricing information, and answers to common questions. Lexi gets smarter about your business the more you configure.

Is this better than voicemail?

80% of callers don't leave voicemails - they hang up and call a competitor. CallHush actually answers the phone, has a real conversation, and captures the caller's details every time. You get a structured email instead of a garbled 30-second recording.

How is CallHush different from a virtual receptionist service?

Virtual receptionist services use human operators and typically cost $200-500/month for 30-50 calls. CallHush is $49/month for 100 calls. We focus on one thing - capturing caller details and emailing you - and we do it with AI instead of human operators, which keeps the price 5-10x lower.

Do I need to install an app?

No. CallHush works entirely through phone call forwarding and email. No app to install, no dashboard to log into. When a call comes in, Lexi handles it. You get an email. That's the entire workflow.

Still have questions? Email us

Ready to stop missing calls?

100 calls/mo. Cancel anytime.