Home / Urgency Detection
Every call tagged LOW, MEDIUM, or HIGH. Stop treating a burst pipe the same as a quote request.
100 calls/mo. 3-min cap. Cancel anytime.
During every call, Lexi asks about the situation and whether it's urgent. She listens for context clues - not just keywords, but the full picture of what the caller is describing.
Based on the conversation, AI assigns one of three levels. HIGH for active emergencies like flooding or gas leaks. MEDIUM for issues that need attention soon but aren't dangerous. LOW for routine requests and quotes.
Open your inbox, see the color-coded urgency tags, and know exactly which calls to return first. No listening to 6 voicemails to figure out which one is the emergency.
Active emergencies. Water flooding, no heat in winter, gas smell, electrical sparking, security alarm. These callers need help now and will call someone else if you don't respond fast.
Issues that need attention but aren't emergencies. Slow drain, strange noise from HVAC, flickering lights. The caller wants to get it fixed soon but isn't in danger.
Routine requests. Looking for a quote, wants to schedule maintenance, asking about availability. These callers are happy to wait for a callback within a day or two.
You get to the office Monday at 8 AM with 5 missed calls from the weekend. Without urgency detection, you'd listen to each voicemail one by one, trying to figure out which ones matter most.
With CallHush, you open your inbox and see:
HIGH Burst pipe in basement, water everywhere
MED AC making grinding noise, still cooling but sounds bad
LOW Wants a quote for bathroom remodel
LOW Asking about availability for annual furnace tune-up
LOW Needs a second opinion on a roofing estimate
You call the burst pipe first. Then the grinding AC. The rest can wait until after lunch. Total time to triage: 30 seconds.
$49/mo. 100 calls. Every call tagged by urgency.
100 calls/mo. Cancel anytime.